Seasoned Retail IT Solutions Company Unveils New Category of Managed Services to Help Retailers Successfully Meet the Challenges of Changing Retail Technology Requirements
SARASOTA, FL, APRIL 21, 2021 – All Point, a company specializing in retail IT solutions, announced its Managed Retail Commerce offering, a new service that unlocks the potential of unified commerce for any retailer. Centered around an integrated IT platform and reinforced by their consulting, design, development, implementation and support services, they customize solutions to help retailers meet their IT challenges from “every point of view.” ”, Creating a basis for current and future needs.
Retailers are increasingly challenged to overhaul their IT infrastructure to better meet changing channel and customer demands, a situation made more urgent by the unexpected challenges of 2020. Already faced with the need to onboard people, the places, platforms and protocols to ensure smooth experiences, support and types of transactions, the pandemic has added the additional stress of shrinking internal teams and resources to meet growing customer expectations.
“All Point understands the increasing pressure of technology in the retail industry. In fact, that’s all we do – retail technology, ”said Sean Quinn, CEO of All Point. “We’ve been living the realities of retail for decades and have always been ahead of the curve, which is why we were so ready for the 2020 surprises presented. Our managed retail model allowed our customers to move quickly from the store to the live site almost immediately. This elasticity not only kept them in business, but enabled them to grow exponentially in 2020 through a fully integrated customer experience of CRM, OMS, Ecom and Mobile. Ecom skyrocketed immediately after the stores closed, and then maintained those levels even after the stores reopened. As they have opened up new physical locations, mobile solutions are now part of their permanent solution – all with critical speed to market, and no additional investment from our customers. This is real managed retail.
Omnichannel has been a buzzword for nearly a decade, but few retailers have truly cracked the code to make it not just an execution effort, but a 360-degree customer reality. To make it real, all systems must work together with a common forward-looking vision for their customers. All trade points should look the same, feel, and have the same symbiotic experience, while functioning contextually for the point of contact. It’s the vision and technology that underpins the Managed Retail promise and, when implemented, allows retailers to “flexibly” pivot across all platforms.
“Our lightweight and flexible technology backbone enables our customers to seamlessly present a common customer experience anywhere, from line to store and mobile to non-traditional, while ensuring that they can scale and rotate quickly as needed. the demands that arise for them. Contributed All Point VP of Sales and Biz Developer Will Amos. “Now more than ever, it has become evident that customers expect retailers to meet them wherever they are and no matter where they are on the travel spectrum.
Whenever a new service evolution such as two-day shipping, BOPIS, self-service and other emerging commerce options emerge, customers now perceive them as a new expectation for all retail brands. by retail. After the pandemic, this means the availability of products and information on all channels, personalized according to their preferences but with respect for confidentiality.
“Ultimately, we offer a method to get back to work efficiently and cost effectively with a foundational ecosystem that makes this vision possible,” Quinn added. “We help our retail clients meet their clients at the many intersection points of their lives, in a transparent and personalized manner according to their needs. If they want to drop by a store and pick up at the curb, get something fast at home, search for a product via a mobile, impulse an ATM or go through a pop-up, our solution can make it happen. And as retail formats continue to develop, this foundation will lead them into the future. “
All Point’s managed retail includes all hardware, SAAS, integrations, platforms, and unlimited service support coverage in a technology model as a fixed monthly service. This focuses the client on the model of business operations needed at that time to meet the needs of their clients, rather than being constrained and constrained by their current infrastructure or ways of working.
Please visit www.allpointretail.com for more information.
About all points
All Point is an integrated IT company that unlocks the potential of unified commerce for any retailer. With our new Managed Retail Commerce offering, brands can now outsource all or part of their retail IT needs – from point of sale to inventory to analytics and beyond – to adapt quickly and with agility to any operational or customer requirement, regardless of location or platform. Further supported by our ‘single point of responsibility’ model, customized solutions, local, regional and national support and creative funding, retailers can now get the help they need to deal with changing market conditions. IT needs so they can better focus on what matters most – selling.
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